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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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INTRODUCTION

Discovering a New Intelligence

You never change things by fighting the existing reality. —To change something, build a new model that makes the existing model obsolete.

—BUCKMINSTER FULLER

Conversations are not what we think they are. We’ve grown up with a narrow view of conversations, thinking they are about talking, sharing information, telling people what to do, or telling others what’s on our minds. We are now learning, through neurological and cognitive research, that a “conversation” goes deeper and is more robust than simple information sharing. Conversations are dynamic, interactive, and inclusive. They evolve and impact the way we connect, engage, interact, and influence others, enabling us to shape reality, mind-sets, events, ...

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