4

Challenges of Navigating the Conversational Highway

To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!

—JUDITH E. GLASER

I’ve come to treasure the insight that conversations are “rituals” we embed into our culture and our relationships, and which give us a way to successfully structure our engagements with others. In this part of the book, we’ll focus on what you can do to shape conversations for success.

As an organizational anthropologist, I have been a student of conversational rituals my whole life. Whether it is bowing slightly to someone when greeting her or passing the ...

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