CHAPTER 2 Conversations for Building Awareness

Before we get into the heart of this chapter, let’s start by looking at some questions about effectiveness:

• What is star performance?

• What does it mean to be effective in your current role?

• Who decides what being effective is in your position at work?

• What makes one person more effective than another? Why?

Being effective could be described as meeting the goals or key accountabilities for a role. When a position has clear accountabilities and goals, measuring effectiveness is then possible. Too many times, we’ve seen positions at work that do not have clearly defined and measurable key accountabilities. When this happens, effectiveness is subjectively based on how the manager feels about ...

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