CHAPTER 4
People Reading: Emotional Intelligence
Do you like puppies? Imagine that you are in your office and someone brings in two cute little puppies. What are you likely to feel? For some people, the puppies will trigger playful and happy feelings. But for others, the interruption will trigger feelings of annoyance; they might think, “Why is someone bringing puppies into the workplace when we have so much work to do?”
Now imagine Juan turns up the song he is listening to so it is very loud. He is in the office, seemingly oblivious to the people who are now starting to look at him. What are you likely to feel? Again, the people observing Juan will have different reactions. Some will stop what they are doing and join in the spontaneous music ...
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