Conversations Worth Having, Second Edition, 2nd Edition

4

Two Simple Appreciative Practices

Creating a positive future begins in human conversation. The simplest and most powerful investment any member of a community or an organization can make is to begin with other people as though the answers mattered.

—William Greider

We saw in chapter 1 how Alisha changed the tone and direction of her conversations at the medical center simply by asking questions that challenged her ordinary ways of thinking and changed her frame of reference. This altered everything. She got curious about her role in the current outcomes. She reflected on the focus of her conversation and what she really wanted to talk about. ...