May 2018
Intermediate to advanced
176 pages
3h 32m
English
Creating a positive future begins in human conversation. The simplest and most powerful investment any member of a community or an organization can make is to begin with other people as though the answers mattered.
– William Greider
We saw in chapter 1 how Alisha at the medical center changed the direction and tone of her conversations simply by varying her frame of reference and asking a question that altered everything. Her frame shifted from employees as problems to employee ideas and actions as possibilities. From this new frame of reference, a different set of questions emerged, inspiring solutions and more effective interactions than previous critical conversations. These questions helped her staff focus ...
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