1. See Dee Hock, One from Many: Visa and the Rise of the Chaordic Organization (San Francisco: Berrett-Koehler, 2005). Also see Fast Company’s The Trillion-Dollar Vision of Dee Hock: The Corporate Radical Who Organized Visa Wants to Dis-organize Your Company, 1996. The opening quotes come from personal conversation.

2. Peter Senge, Foreword, in Hock, One from Many.

3. David Cooperrider, “The Gift of New Eyes: Personal Reflections on Appreciative Inquiry into Organizational Life,” in A. Shani et al., eds., Research in Organizational Change and Development, vol. 25 (Bingley, UK: Emerald, 2017).

4. In the world of Appreciative Inquiry (AI), the term “positive” means not an answer but rather a question. It invites an appreciative ...

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