Chapter 29. Developing Your Emotional Intelligence

Surviving Toxic Behavior

Emotional intelligence—self-awareness, self-management, social awareness, and relationship management—is invaluable when dealing with toxic people. Moreover, without these skills almost any relationship can become toxic. Reasonable people can lock horns and become polarized on an issue, and may develop an enduring animosity if they do not understand each other's positions.

Enhancing your emotional intelligence is preventative medicine, a vaccine against the development of toxic relationships as well as a suit of armor limiting the damage that toxic managers can do to you. Emotional intelligence is key to understanding others' perspectives and needs, resolving conflicts, ...

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