Chapter 30. Using Emotional Intelligence to Develop Your Company

Organizational Responses to Toxic Managers

Toxic managers undermine organizations by damaging morale, diverting people's energy from productive work, damaging cooperation and knowledge sharing, impairing hiring and retention of the best people, and making poor business decisions. Toxic managers are particularly destructive to a company's social capital, the trust and relationships within a company that enable people to work together effectively. Helping people to develop their emotional intelligence so that fewer managers behave in toxic ways and others are better able to deal with them will improve a company's social capital. Organizations that can screen out the most destructive ...

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