Coping with Unplanned Absences: A Pocket Guide

CHAPTER 1: INTRODUCTION

Why this pocket guide?

When a member of staff is unexpectedly absent from work it raises immediate cause for concern with regard to:

 

•    the likelihood of missing deadlines

•    disruption to the quality and continuity of service delivery

•    increased workload and pressure for team members who take on other’s work

•    time invested by managers and team leaders in resourcing and HR issues

•    costs involved in hiring temporary or replacement staff

•    loss of productivity and efficiency

•    drop in motivation and employee engagement and commitment

•    decrease in internal and external customer satisfaction and retention

•    reputational risk for the organisation of not providing an excellent service.

The annual ...