CHAPTER 3: COVERING THE WORK OFOTHERS IN THEIR ABSENCE

In order to minimise cost and disruption, it is likely that if an employee is absent, you will need to involve other people in covering their work. In this chapter, tips and techniques are provided for prioritising and delegating the workload, so that you can ensure a continuity of service.

Establishing priorities

Where possible, the first step in covering the workload of people who have unplanned absence is to make yourself aware of the work commitments that are outstanding. Look at their work calendar and also anticipate the future activities that will need to be covered in their absence.

Make sure that you prioritise what needs to be done in the person’s absence and what tasks can potentially ...

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