Chapter 6
Fillers and Spillers
There is no such thing as a “self-made” man. We are made up of thousands of others. Everyone who has ever done a kind deed for us, or spoken one word of encouragement to us, has entered into the make-up of our character and of our thoughts, as well as our success.
George Matthew Adams
If the employees provide the competitive advantage for some companies to be leaders, they are also the source of competitive disadvantage for average or substandard companies … employees create just as many problems as they solve.
E. L. Kersten
“Are you kidding me? Do you realize how at-risk you just put us? Why in the hell would you tell that to our client? How much money we make is none of their business, and you just gave them all ...
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