Chapter 10

The Courageous Choice

An executive is a person who always decides; sometimes he decides correctly, but he always decides.

John H. Patterson

All of the chapters thus far have led to one fundamental question: Will courage go to work with you or not? Your answer will have a huge impact on the performance of your people as well as on your own well-being as a manager. The stakes, in short, are high. Thus, before you answer, please consider, by reading these contrasting views, the outcomes that your choice is likely to produce.

The first version of the story illustrates what the work-place looks and acts like when courage is lacking.

A Tale of Two Teams

Part I: Spilling Buckets


“Crap. Does this phone ever sleep? It’s 6:30 a.m., ...

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