Introduction

Too Much Comfort, Too Much Fear

Courage is the thing. All goes if courage goes.

Joseph Addison

We have not journeyed across the centuries, across the oceans, across the mountains, across the prairies, because we are made of sugar candy.

Winston Churchill

“Management sucks. And I’m a manager, so I guess I suck too. Or the people I’m managing suck. Either way, this ain’t fun and I want out.”

It was discouraging to see that Brian’s situation had deteriorated to this point. Only two years earlier, Brian had been fast-tracked into a front-line manager position. His up-beat attitude and make-it-happen work ethic had caught the attention of the company executives, who decided that he’d make a fine addition to their ranks. Yet here he was, ...

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