Courageous Training

2What Is Courageous Training?

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A STORY OF COURAGEOUS TRAINING

We start this chapter with a brief but illustrative story about Courageous Training. We then dissect the story to highlight the key elements that characterize the Courageous Training model.

PAT WILLIS S LEARNING AND DEVELOPMENT (L&D) DEPARTMENT, like the entire company, had fallen on hard times. Increased competition and other factors had slowed sales, and all budgets were under scrutiny. A wide-scale company downsizing had resulted in leaner staff operations, and overall training enrollments had dropped consistently for the past three years. Taking time for training, it seemed, was getting harder and harder to do.

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So when Pat received a call from a Senior Vice President who ...