How Will the Group Visualize Its Work and Data?
There is no “standard” kind of work group. That means there is no standard board. I have seen two major kinds of work groups: groups where people work on the same kind of work in the same kind of flow, such as Customer Support or Training; and groups where people work independently, such as HR or Marketing. They each have different kinds of work in different flows.
I’ll talk about both kinds of work groups. If your work group is something different, consider the principles: visualizing all the work to do, tracking it, and noticing wait states.
Visualize Similar Kinds of Work in Similar Flows
In my experience, customer-support groups have a ton of interrupting work, so iterations are rarely helpful ...
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