© Alexandra Deschamps-Sonsino 2020
A. Deschamps-SonsinoCreating a Culture of Innovationhttps://doi.org/10.1007/978-1-4842-6291-7_3

3. Communication

Alexandra Deschamps-Sonsino1  
(1)
London, UK
 

I will either respond to your email immediately or three years from now.

—Sarah Cooper1

Silence is to speech as the white of this paper is to this print.

—Thomas J. Bruneau

When you collaborate with colleagues in today’s workplace, and especially in corporate settings, communication is a minefield. From choosing the level of formality to the tools you use, communication helps make allies and get your ideas supported.

The choice between whether you send a colleague an emoji, an instant message, a Slack message, an email, or have a face-to-face chat over lunch ...

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