Creating a Culture for Information Systems Success

CHAPTER 2

Implementing Information Systems in Organizations

If you cannot describe what you are doing as a process, you don’t know what you are doing.

—W. Edwards Deming

Introduction

We start this chapter by discussing the definition and implementation of information systems. We then explain how information systems implementation affects the process of organizational change. This effect can be either as a process of technical innovation in the organization or as a process of organizational maturity. We further discuss the approaches of the information systems implementation in the organization: the technological approach, the organizational approach, and the sociotechnical approach.

Definition of Information Systems

Across all schools of information ...