To measure is to know. If you cannot measure it, you cannot improve it.
We start this chapter by discussing what we actually mean by information systems success and how we can possibly determine the effectiveness of the system in the organization by examining two dominant models in the field of information systems, namely DeLone and McLean information systems success and the information systems functional performance (ISFP) model.
Measurement nowadays is no longer a check-in-the-box process that was practiced decades ago. It is now a process that is directly linked to a management best practice, it is nearly becoming a stand-alone ...