Creating a Culture for Information Systems Success, Second Edition, 2nd Edition

CHAPTER 1

Introduction

One of the most important concerns for information systems executives is how to measure and improve the effectiveness of organizational information systems. Information technology’s (IT) efficiency in organizations has been consistently reported as a major concern for chief information officers (CIOs) and executives.¹ This is because it is difficult to differentiate the effect of information systems on organizational performance from the effect of other factors. Many studies suggest that poor information systems in the organization generate poor organizational performance. Thus, high information systems effectiveness is associated with high organizational performance.

Similarly, the correlation between information systems ...