Video description
Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," on how to deliver what customers really want.Table of contents
- Creating a Customer-Centric Business 00:10:37
Product information
- Title: Creating a Customer-Centric Business
- Author(s):
- Release date: January 2010
- Publisher(s): Harvard Business Review
- ISBN: None
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