Creating a Customer-Centric Business

Video Description

Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," on how to deliver what customers really want.

Table of Contents

  1. Creating a Customer-Centric Business 00:10:37

Product Information

  • Title: Creating a Customer-Centric Business
  • Author(s): Ranjay Gulati
  • Release date: January 2010
  • Publisher(s): Harvard Business Review
  • ISBN: 32562HBRHV1143