Creating a Drama-Free Workplace

Book description

Creating a Drama-Free Workplace contains strategies to avoid and reverse these troubling trends. Learn why trust and connectedness slip through our fingers despite our yearnings for workplaces that are grounded in collaboration and success.

Stop common missteps before they walk out the door with your most valuable assets—trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience.

In this book you will learn how to:

Take the drama out of disagreement and enhance your ability to problem solve.
Eliminate the 5 root causes of workplace tension.
Be hard on the problem and soft on the people and create lasting alliances.
Preserve your integrity by talking to people rather than about them.
Replace bitterness about the past with a shared responsibility for the future.
Knowing how to transform conflict into collaboration affects the outcome of every interaction, challenge, and opportunity.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. Introduction
  7. Chapter 1: Self-Defeating Habits of Otherwise Brilliant People®
    1. Hostility, stress, and depression are on the rise
    2. The price of contempt
    3. We used to be friends
    4. With hope, desire for connection overrides fear
    5. Hoodwinked by the bright lights of contempt
    6. Does this material stick?
    7. Three cultures at work
    8. What's the barrier?
    9. Thirty heart hassles a day
    10. Frustrations accumulate and amplify
    11. Two sources of energy
    12. Assumption, emotion, behavior
  8. Chapter 2: The Stinky Twins: Blaming Others, Blaming Self
    1. Negativity bias: Our brains are nervous and cranky!
    2. Master of First Assumption
    3. Inflammatory thinking
    4. Fear triggers a tsunami of blame
    5. Predictable workplace targets and scapegoats
    6. Anger, hostility, impaired immune systems, and heart disease
    7. First Assumption: I'm frustrated and it's your fault!
    8. Second Assumption: I'm frustrated and it's my fault
    9. Chronic anger and fragile self-esteem
  9. Chapter 3: The Reflective Assumption: A Pathway to Dialogue and Data
    1. The Roosevelt administration: Third Assumption—almost
    2. “BIBS”
    3. Connectedness—nature's antidote to stress
    4. Firefighters—courageous and connected
    5. The helper's high
    6. The benefits of appreciation and affection
    7. Emotions and the immune system
    8. Wealth and well-being: John D. Rockefeller
  10. Chapter 4: The Triggers and Costs of Adversarial Factions
    1. Stage One: Disagreement and disappointment
    2. Stage Two: Avoidance
    3. Stage Three: “I need to vent”
    4. Stage Four: Adversarial factions form
    5. Stage Five: Negative speculation spreads and reaches the target
    6. Stage Six: Mistrust spreads to their groups
    7. Stage Seven: Elevate
    8. Stage Eight: Termination
    9. Stage Nine: From afar and in the bar
    10. Avoid these self-defeating mistakes
  11. Chapter 5: Stories that Stick
  12. Chapter 6: The Invisible Costs of Contempt
    1. Cost 1: Mind-boggling amounts of wasted money
    2. Cost 2: Problems multiply
    3. Cost 3: Partners in crime sell each other down the river
    4. Cost 4: Credibility suffers
    5. Cost 5: Resentment of First Assumption leaders and colleagues
    6. Cost 6: Blame turns potential allies into enemies
    7. Cost 7: Blame becomes an automatic response
    8. Cost 8: Blame demoralizes employees and destroys pride in work
    9. Cost 9: We risk being seen as hypocrites
    10. Cost 10: Accountability and standards decline
    11. No one is safe
  13. Chapter 7: Strategies for Calming Others, Calming Self
    1. EASE: empathy, appreciation, search for solutions, explore
    2. Calming a colleague or direct report
    3. How to stop flooding: regret, awareness, choice
    4. Whom do you target at work?
    5. Flooding at home
    6. Settings or issues that set us off
    7. Techniques that stop flooding
    8. Raise the positivity quotient in your life
  14. Chapter 8: Reciprocity: The Most Reliable Predictor of Behavior
    1. Our behaviors trigger the same in others
    2. Cycles of Contempt and Courage
    3. You are the center of your universe
  15. Chapter 9: Five Root Causes of Workplace Conflict and Tension
    1. The five root causes
    2. Summary: Five Root Causes of Workplace Tension
  16. Chapter 10: Open the Dialogue
    1. People don't change unless they feel accepted
    2. Hard on the problem, soft on the people
    3. A Template for Success
    4. Starting out
  17. Chapter 11: You Can Be Successful or Self-Righteous
    1. Retaliation versus reconciliation
    2. The advantages of embracing this material
    3. As we age: Wisdom or ignorance?
  18. Chapter 12: Create Cultures of Appreciation, Respect, Pride, and High Morale
    1. World-class appreciation
    2. Best practices
  19. Epilogue: Transforming the Enemy
  20. Acknowledgments
  21. Bibliography
  22. Index
  23. About the Author

Product information

  • Title: Creating a Drama-Free Workplace
  • Author(s): Anna Maravelas
  • Release date: January 2020
  • Publisher(s): Career Press
  • ISBN: 9781632657756