CHAPTER EIGHT

Cultivating a Learning Organization

To know that you do not know is the best.

To pretend to know when you do not know is a disease.

LAO TZU, THE WAY OF LAO TZU, SIXTH CENTURY B.C.

Managers can view the project team process as a learning opportunity. A part of the environment for successful projects is developing a practice of learning the best project management practices. Upper managers need to initiate and guide this practice, or it will not happen.

The first level of learning is adaptive learning: helping project teams adapt to new environments and learn how to do project management better. Most adaptive learning comes from examining successful and unsuccessful practices on projects within the organization. The second level is ...

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