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Our help desk at the Academy did not have a good system for either walk-in traffic in particular. We introduced the SharePoint list data source for a new solution back in Figure 7. All our users did not have Office 365 accounts, but that wasn’t a problem because the “kiosk” computer would be signed in. Figure 96 shows our initial look at the New Ticket form.
Figure 97
New Ticket form showing the lookup of ...
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