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Creating Business Applications with Microsoft 365: Techniques in Power Apps, Power BI, SharePoint, and Power Automate
book

Creating Business Applications with Microsoft 365: Techniques in Power Apps, Power BI, SharePoint, and Power Automate

by Jeffrey M. Rhodes
November 2022
Beginner to intermediate
424 pages
8h 23m
English
Apress
Content preview from Creating Business Applications with Microsoft 365: Techniques in Power Apps, Power BI, SharePoint, and Power Automate
© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022
J. M. RhodesCreating Business Applications with Microsoft 365https://doi.org/10.1007/978-1-4842-8823-8_10

10. Using Power BI for the Help Ticketing System

Jeffrey M. Rhodes1  
(1)
Colorado Springs, CO, USA
 

Our help ticketing solution would not be complete without a Power BI solution to monitor our tickets. In this chapter, we connect Power BI to the SharePoint list holding our help ticket data and explore how to best configure it to get the data insights we want such as open tickets and what areas are experiencing the most demand for support.

The Power BI Visualization

Our SharePoint list is an easy-to-use data source. Figure 10-1 shows the results a couple ...
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ISBN: 9781484288238Purchase LinkPublisher Website