Creating Business Applications with Microsoft 365: Techniques in Power Apps, Power BI, SharePoint, and Power Automate

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

J. M. RhodesCreating Business Applications with Microsoft 365https://doi.org/10.1007/978-1-4842-8823-8_7

7. Power BI Case Study: Monitoring BMC Remedy Help Tickets

Jeffrey M. Rhodes¹  

(1)

Colorado Springs, CO, USA

 

Power BI can also be used for non-Microsoft 365 content. This chapter is a case study on using Power BI to visualize data directly from a back-end database. While it takes some work in finding and massaging the data, the payoff can be huge.

A Remedy Dashboard

Remedy is an IT Service Management software that manages incidents, work orders, and other “Help Desk” items. An important task is monitoring ticket status, how long they have been open, whether ...