Creating Business Applications with Microsoft 365: Techniques in Power Apps, Power BI, SharePoint, and Power Automate

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

J. M. RhodesCreating Business Applications with Microsoft 365https://doi.org/10.1007/978-1-4842-8823-8_8

8. Building a Help Ticketing System in PowerApps and SharePoint: New Ticket Form

Jeffrey M. Rhodes¹  

(1)

Colorado Springs, CO, USA

 

This chapter continues our case study of using the Power Platform to create a Help Desk ticketing system and then visualize and track its data. These types of systems can very effectively fill the gaps between spreadsheets and paper forms on the low end and elaborate and expensive systems like Remedy and ServiceNow.

The new help desk group for our area initially only had paper forms for in-person visits, which was certainly not ...