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Creating Engaged Employees: It's Worth the Investment by William J. Rothwell, Catherine Baumgardner, Olga Buchko, Woocheol Kim, Jennifer Myers, Naseem Sherwani

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3Metrics and Instruments for Measuring Engagement

Rashed A. Alzahmi and Olga Buchko

You Cannot Manage What You Cannot Measure

Measuring employee engagement is a business imperative. Many organizations measure their employees’ level of engagement and strive to increase those levels because they believe high work engagement improves productivity, profitability, turnover, safety, and performance (Little and Little, 2006). A number of researchers and organizations have argued that work engagement is a critical indicator of employee performance (Macey et al., 2009). Organizational leaders and managers want to measure results and establish accountability ...

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