3Metrics and Instruments for Measuring Engagement
Rashed A. Alzahmi and Olga Buchko
You Cannot Manage What You Cannot Measure
Measuring employee engagement is a business imperative. Many organizations measure their employees’ level of engagement and strive to increase those levels because they believe high work engagement improves productivity, profitability, turnover, safety, and performance (Little and Little, 2006). A number of researchers and organizations have argued that work engagement is a critical indicator of employee performance (Macey et al., 2009). Organizational leaders and managers want to measure results and establish accountability ...