CHAPTER 6

Fourth Phase: People in the Wider Organization Pull Back Then Embrace the New Reality

The Fable (continued)

What the chiefs least expected when they returned to their villages was to suffer the young chief’s problem. Their people had lost confidence in them and rejected the call to change, saying, “You have betrayed us and we no longer trust you.”

Word had reached the young chief and from afar he stepped in. He asked each village to send a representative to a special meeting where the chiefs would listen to the concerns of their people.

The people’s representatives returned from this meeting saying, “We have voiced our fears . . . but the danger is real and it is not the fault of our leaders. They do not have all the answers and we ...

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