—6—

What does a soulless organization look like?

In the last chapter, you learned how to recognize an organization that had soul. It’s not that hard. It’s even easier to recognize a soulless organization. As my daughter wisely observed in a particularly soulless organization, “There’s no dancing in these halls.” Here are the 10 basic indicators of a soulless organization:

Indicator #1: People look tired. After a series of suicides and workplace homicides, a major auto manufacturer asked me to design and implement a stress-management program. My first response to the client was this: “Implementing a stress management program in this environment will be like putting a band-aid on cancer. What you really need is a comprehensive people-and-culture ...

Get Creating Organizational Soul: The Source of Positive Change and Transformation now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.