What does a soulless organization look like?

In the last chapter, you learned how to recognize an organization that had soul. It’s not that hard. It’s even easier to recognize a soulless organization. As my daughter wisely observed in a particularly soulless organization, “There’s no dancing in these halls.” Here are the 10 basic indicators of a soulless organization:

Indicator #1: People look tired. After a series of suicides and workplace homicides, a major auto manufacturer asked me to design and implement a stress-management program. My first response to the client was this: “Implementing a stress management program in this environment will be like putting a band-aid on cancer. What you really need is a comprehensive people-and-culture ...

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