Chapter 2
The Management Matrix
Perhaps you’ve been on a team where roles and responsibilities were unclear or misunderstood. If so, you probably experienced doubt, confusion, and frustration, all of which eat away at the energy of passion. Think of a relay team: four runners, each running one lap with a baton getting passed from runner to runner. If even one person is unclear of his or her role or responsibilities, it creates conditions that inhibit the flow of passion for the entire team.
This problem can be especially dangerous in the workplace, where the absence of clearly defined roles and responsibilities can go unnoticed for years. How does that happen? Most often it’s because people want to be productive, so they find ways to stay busy ...

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