Chapter 7
The Power of Water Cooler Conversations
Day after day, Rick shows up to work. And, day after day, he works hard. He likes his work, he’s paid well, and he gets along well with coworkers. But Rick is considering looking for work elsewhere. Why?
Because Rick doesn’t have a clue about what direction his company is heading.
Practically everyone where Rick works is kept in the dark about the company’s medium and long-term goals. Rick asks his boss about it from time to time, but he’s routinely waived off and his commitment is starting to wear thin.
Rick wants what most workers want: to understand how his work contributes to the big picture.
What Rick might like is something that Jerri experiences on a regular basis. Jerri is a junior high ...

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