The art of communicationis the language of leadership.
—JAMES C. HUMES
Consider a dramatic scene in your favorite action-thriller movie. Let’s say a missile has just hit Times Square on Tuesday at noon. Or two cars have crashed head on, burst into flames, rolled over an embankment, and landed on a cruise ship of vacationers docked in port below. Or maybe two honeymooners have decided all’s fair in love and war and pulled knives on each other in the middle of the bank lobby while waiting for the cashier to open their safe deposit box.
Pick a scenario and stay with me here: Bystanders shriek. Some people scatter and duck for self-protection. Others gather and gawk at what’s happening. Soon a crowd forms. Onlookers begin to shout in ...