7Heed the Highlighter Principle

He had occasional flashes of silencethat made his conversation perfectly delightful.


Let me get this straight: These seventeen executives will be flying in just to prepare for the awards banquet?”

“That’s right.” Cyndi, director of communications, nodded to me about my upcoming coaching assignment. “Since this is Corporate, some may try to schedule other meetings while they’re here—to see Garrett or Boyd. But they know Garrett wants them here for this coaching primarily. Last year’s banquet was terrible. Garrett was embarrassed. Spending this much money on all the awards to make this a special night for the recipients and their families, we’ve got to do it right.”

“I understand.” We walked into the ...

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