APPENDIX B

A Guide to Effective Coaching

Coaching is one of the contributions that leaders make to teams. Its aim is to help others improve their performance.

Begin with Observation

The first step in effective coaching is to understand the situation, the person, and his current skills. The best way to gain that understanding is through direct observation. Your goal should be to identify strengths and weaknesses and to understand the impact that the person’s behavior has on coworkers and on his ability to achieve his goals. As you observe, keep these points in mind:

  • Learn what the person is doing or not doing well. Be as precise as you can be, and try to get to the cause of problems. Consider this example:

    After observing several team meetings, ...

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