7
The Virtual Team
A Collaborative Challenge
Key Topics Covered in This Chapter
- What can be gained from virtual teams—and why they can be more difficult to manage
- The technology available for virtual team communications
- Making decisions about technology
- How to manage the main challenges of virtual teams: team identity, commitment, and collaboration
- Coaching the virtual team
THE TERM virtual team refers to a team that, for the most part, is linked through communication that is not face to face: e-mail, voice mail, telephone, groupware, videoconferencing. Many of today’s teams are virtual to some ex-tent—that is, they include members who are physically separated from their teammates: company employees in distant locations, employees of alliance ...
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