7

The Virtual Team

A Collaborative Challenge

Key Topics Covered in This Chapter

  • What can be gained from virtual teams—and why they can be more difficult to manage
  • The technology available for virtual team communications
  • Making decisions about technology
  • How to manage the main challenges of virtual teams: team identity, commitment, and collaboration
  • Coaching the virtual team

THE TERM virtual team refers to a team that, for the most part, is linked through communication that is not face to face: e-mail, voice mail, telephone, groupware, videoconferencing. Many of today’s teams are virtual to some ex-tent—that is, they include members who are physically separated from their teammates: company employees in distant locations, employees of alliance ...

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