Creating the Symbiotic AI Workforce of the Future

An experiment in which humans and AI augmented each other’s strengths demonstrates how leaders can reimagine processes to create greater business value and prepare for the next wave of innovation.

H. James Wilson and Paul R. Daugherty

October 21, 2019

In the longstanding argument about whether AI will replace or complement human beings, the new watchword is symbiosis. Most recently, Elon Musk used the term to describe how a brain implant might merge human and digital intelligence. But you don’t need to go full cyborg to achieve a mutually beneficial relationship between humans and AI. Instead, you can reimagine worker roles and business processes to enable people and AI to collaborate and ...