Chapter 9 Developing Consistent Onboarding Procedures

Contributed By: Brad O. Casemore, New Employee Orientation Coordinator, Children’s Hospitals and Clinics of Minnesota

About the Author: Brad began his career at Children’s Hospitals and Clinics of Minnesota in 2007. After participating in a Lean project he was asked to take over the responsibility of the organization’s orientation program. Some of his other responsibilities at Children’s include strategic conference planning, appointed member of the Welcoming Environment steering committee, and Service Standards Ambassador program coordinator.

Brad’s Contact Information: 612-813-5128


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