Series Foreword

Oh, Those Misnamed Soft Skills!

For years organizations have ignored soft skills and emphasized technical skills, often underestimating the value of working as a team, communicating effectively, using problem solving skills, and managing conflict. New managers have failed because their promotions are often based on technical qualifications rather than the soft skills that foster relationships and encourage teamwork. Trainers as recently as a dozen years ago were reluctant to say that they facilitated soft skills training. Why?

Soft Skills: The Past and Now

The reluctance to admit to delivering (or requiring) soft skills often ...

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