EIGHT

Problem Solving in Seven Steps

Any organized method of problem solving is more effective in generating higher-quality solutions than no method at all. This chapter presents seven systematic steps for solving problems.

Define Your Problem Clearly—in Writing

Writing is called a psychoneuromotor activity. By writing out your problem on paper, or on a whiteboard or flipchart, you are forced to use your visual sense, your auditory sense, and your kinesthetic sense. As a result, you activate your whole brain in the act of defining your problem clearly in the first place. Not surprisingly, fully 50 percent of problems can be solved by the very act of defining them clearly in advance.

In most cases where people have wrestled with a problem for ...

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