Skip to Main Content
Credibility: How Leaders Gain and Lose It: Why People Demand it
book

Credibility: How Leaders Gain and Lose It: Why People Demand it

by James M. Kouzes, Barry Z. Posner
August 2011
Beginner content levelBeginner
272 pages
5h 54m
English
Jossey-Bass
Content preview from Credibility: How Leaders Gain and Lose It: Why People Demand it

Chapter Seven

Serve a Purpose

Joanne Chan was working as a pharmacist in Mannings, one of the largest health and beauty retailers in Hong Kong, and her department had consistently failed to meet its profitability targets. Consequently, the regional executive team would not approve expenditures for the computer systems that the local pharmacy team thought necessary for processing prescriptions more efficiently (and profitably). She told us how frustrated and discouraged she and her colleagues felt. And then she told us how Andy, the senior pharmacist, showed them an entirely different perspective:

He was passionate about his job, and he uplifted and motivated us by telling us that the pharmacy services we provided made a real difference to the ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Leadership Two Words at a Time

Leadership Two Words at a Time

Bill Treasurer, Elaine Biech

Publisher Resources

ISBN: 9781118098387Purchase book