Credibility: How Leaders Gain and Lose It: Why People Demand it

Promote Constructive Controversy

The more diverse organizations are, the more likely they are to experience conflict. It's only natural that people from varied backgrounds will not always see eye to eye. But rather than suppress dissent, the most credible leaders actively encourage it and demonstrate an appreciation of different points of view—at least the kind that are constructive.

When team members actively voice diverse positions, the group becomes more resilient. Members are more likely to see their part within the whole, and their satisfaction becomes less contingent on whether they agree with the decision and more on their willingness to commit because of their involvement in the process. With diversity comes balance and protection against ...