28
Making Defensible Decisions: Decision Making Under Crisis-Induced Stress
Vigilant decision making ensures that the best-quality decisions are made under stress, and vigilant decisions are defensible decisions.
If there is a possibility that you will at some time be called upon to communicate your company’s crisis decisions one way or the other, knowing that you can demonstrate that a defensible decision was made in the heat of the acute crisis is crisis communications gold. It will be hard for your opponents to lay a glove on you.
The goal is to make decisions that will withstand second-guessing, withering cross-examination, courtroom testimony, government hearings, and media investigations. It also includes decisions that will pass muster ...
Get Crisis Communications: The Definitive Guide to Managing the Message now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
