Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead

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WHAT IS CRISIS LEADERSHIP?

Leading in a crisis can be extremely difficult and challenging. Managers who have led in such circumstances describe the experience as highly developmental—a benchmark in their professional careers. But what does effective leadership during a crisis look like? There may be as many descriptions of leadership, and crisis leadership, as there are executive coaches and management gurus. In some of its educational activities, CCL has described leadership as a process of influence in which managers interact with direct reports and others in the organization in collective pursuit of a common goal. Given the emotionally volatile environment that surrounds a crisis situation, and that can contribute to ineffective or even ...