Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead

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LEADERSHIP AFTER THE CRISIS

A crisis may end, but it doesn’t just fade away. Leaders can take a number of important and influential actions to ensure their organization and its employees not only recover but also prepare for a future crisis. But how does a leader recognize the end of the present crisis? Among others, indications that the crisis has passed might include such facts as

•  the news media is no longer covering the story or making it a priority;

•  the organization has returned to its routine operations, or business as usual;

•  inquiries about the crisis from external groups or agencies such as the government, community, customers, suppliers, employee families, shareholders, or other stakeholders have dropped considerably;

•  rumors ...