Before we explore how to transfer knowledge, we must understand what we propose to transfer. Not all knowledge is created equal; unless we are very sure of the differences, we can’t design the transfer appropriately. This chapter introduces you to some nuances in the meaning of knowledge that will influence your selection of transfer tools and techniques.
Data, Information, and Knowledge
Given the ubiquity of smartphones today, we might be forgiven for believing that opposable thumbs evolved to enable texting. That notion is somewhat less dangerous than a related one: that Siri or Google’s search engine can deliver knowledge to the tips of our fingers. What those technologies provide are data and information—but ...

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