Chapter 1. Start with the Big Picture: Put the Test Role in the Broader Context

Why are we here? No, I don't mean why are human beings here on Earth; I mean why do organizations fund projects that need testing?

Organizations develop, maintain, or acquire systems to deliver some valuable product, service, or capability to some set of customers, users, and other stakeholders. The value delivered takes many different forms, ranging from entertainment (video games) to productivity (office applications), to national defense (weapons systems), to treating illness (medical devices). Customers, users, and other stakeholders have reasonable (and unreasonable) expectations of system quality. These expectations run the gamut from “just barely working” to ...

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