User Friendliness/Support Requirements for Your CRM System
A third result of your CRM software selection and implementation roadmap will be an initial list of user friendliness/support requirements. These requirements come directly from your brainstorming session, your field/corporate visits, your questionnaires, as well as any business matrices that you may have employed.
User support requirements are critical since many potential users of your CRM system may not be familiar with the CRM software you select, with using CRM software in general, or even with using other computer systems. To complicate the process of determining user support requirements, CRM software is being developed for hardware platforms other than desktop or laptop computers, ...
Get CRM Automation now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
