The 12-Question Software Vendor Evaluation Test

Selecting the best software vendor for your customer relationship management automation project is no easy task. Software vendors come and go, many are backed by venture capitalists who can opt to pull the plug if financial returns are not met, technological changes often shake the very base on which vendors build their application, and so forth. With these potential difficulties in mind, ISM recommends that you ask each vendor that ends up on your vendor “short-list” the 12 questions that are detailed in this chapter.

Here are a couple of observations prior to the 12 questions. First, if you find that a short-listed vendor is evasive in responding to any of these 12 questions, continue to demand ...

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