What Is E-Business?

Possibly, because of the rapid development of technologies, processes, and models underlying e-business, there are myriad definitions of e-business.

We will use the following definitions, adapted from TechWeb's online TechEncyclopedia[1]:

[1] TechWeb's Tech Encyclopedia can be found at www.techweb.com/encyclopedia.

E-business: Having a total presence on the Web in order to do business online. The business conducted from the company's Web site might feature the selling of products and services, as well as the ability to, for example, track shipments, have discussions, or provide feedback.

There is sometimes confusion as to the difference between e-business and e-commerce.

E-commerce: Implies that products and services can be ...

Get CRM Automation now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.